COVID Protocol in the Clinic 

Updated on 06 / 08 / 2020 

Due to Stage 4 COVID Restrictions in Melbourne Victoria there are changes to the clinic structure and appointment system. 

Chinese Medicine is regulated by AHPRA (Australian Health Practitioner Regulation Agency). Chinese Medicine is an Allied Health Care and is an ESSENTIAL service to support the health care system during these times. 

However, we are required to ONLY see those face to face that require URGENT CARE.

Otherwise if it is non-urgent, we recommend making a TELEHEALTH appointment that you can do through our online booking system. 

The TELEHEALTH appointments are done via video call and involves 
-Herbal medicine & supplement prescriptions 
-Strength programs 
-Nutrition and dietary plans 
-Wellness coaching 

We thank you for your patience, cooperation and understanding during these times. 


Making an appointment 

You do not require a GP referral 

If you fall under the category of urgent please contact us directly via phone or email.

If you have tested positive to COVID-19, exhibiting symptoms of COVID-19 or been into contact with someone that is positive, you are prohibited from entering our clinic during this time. 

If the appointment is deemed urgent, you are able to leave your 5km radius to attend the appointment . You will receive appropriate documentation in order to do so. 

Entering the clinic

You must wait in your car until we text you to enter the premise. 

You must wear a mask at all times upon entering the clinic and during your appointment unless unable to do so for treatment. 

Sanitzation or washing of your hands is mandatory on arrival and departure of your appointment 

To ensure the safety of ourselves and you, pracitioners will be wearing face shields and masks. You can request gloves during your appointment. Strict infection control measures are in place. 

Space gapping between appointments is made to ensure your treatment room in sanitary and meeting all standards set by DHHS. As well as avoiding interaction or contact with anyone but your practitioner